Intermittent Email Delivery Issues
There is currently an intermittent issue affecting emails sent by users through Blackboard. Sometimes the emails will not send successfully.
Category: Issue
Blackboard Issue with Opening Documents
Blackboard users may experience an intermittent issue when opening uploaded documents in their course sites and are receiving the message “you do not have access to open this document”. If you receive this error, try clearing your cookies and cache or using another browser. We are monitoring the situation and will post an update when…
New Google Chrome Browser Changes
Google Chrome is testing a new feature on their browser settings that would turn off third-party cookie tracking for their users. This change will affect how Blackboard users interact with the browser after clicking on a link inside of Blackboard to an integrated tool, such as VoiceThread, Panopto, or textbook publishers. For more information, and…
Blackboard File Error Message
Currently some Blackboard users are seeing an error screen when accessing files in their courses. This issue is associated to elevated 530 errors when retrieving files from the CDN, which is powered by Cloudflare. Cloudflare is aware of the issue and working on a fix. An alert will be posted once the issue is resolved.
Panopto Blackboard Integration Errors
The Panopto/Blackboard integration is experiencing an increased error rate with Chrome and Edge browsers. Panopto Inc. is aware of this and working on a resolution. At this time, the workaround is to try using another browser or to go directly to https://towsonu.hosted.panopto.com, selecting Blackboard from the drop down to sign in, then go back to…
Crocodoc Services Restored
The Amazon Web Services has been restored. Documents are now able to be previewed and marked within Blackboard. If you have any issues, please Log In and Create a Case here.
Crocodoc Services Unavailable
Due to an Amazon Web Services outage, the Crocodoc grading/markup system will not be available. This limits: Previewing a submitted assignment Highlighting/marking up a submitted assignment The current workaround is to download the submitted document and grade it within Word.
Known Issue: YouTube MashUp
Cannot View Youtube Mashup Videos in Full Screen Date Published: Jun 15,2016 Category: Planned First Fix Release:Future Reference; Product:Content Management,Course Tools,Extensions; Version:Learn 9.1 Q4 2016,Learn 9.1 Q4 2015 (9.1.201510.1171621),Learn 9.1 Q2 2016 (3000.1.0-rel.52+991d) Article No.: 000042284 Product: Blackboard Learn Release: 9.1 Service Pack: Learn 9.1 Q4 2016, Learn 9.1 Q4 2015 (9.1.201510.1171621), Learn 9.1 Q2 2016 (3000.1.0-rel.52+991d) Issue Description: The Youtube mashup player displays…
Panopto Server: Experiencing Issues
On August 15th at 10:38 AM, the Panopto cloud server announced that is it currently experiencing issues. Panopto Support Server Status. This issue will affect many of Panopto’s features, including provisioning. Their server operations team has been notified and they are working on the issue now. We will update this page when the issue is resolved.
Spell Checker Span Tag Error – Known Issue
When the Spell Checker is enabled in the VTBE, content that is re-edited and submitted with any additions or changes to the text in the VTBE causes adding of extra span tags in the HTML code for the text for each pre-existing misspelled word from before the edit. This error only occurs when you use…