Category: Issue

There is currently an ongoing issue with faculty in the gradebook. Faculty will receive an error message stating “You do not have permission to access this content” when editing anything inside the gradebook. Anthology Inc. is aware of this issue and a patch to resolve this issue will be applied during the weekly update on…

There is currently an intermittent issue affecting emails sent by users through Blackboard. Sometimes the emails will not send successfully.

Blackboard users may experience an intermittent issue when opening uploaded documents in their course sites and are receiving the message “you do not have access to open this document”. If you receive this error, try clearing your cookies and cache or using another browser. We are monitoring the situation and will post an update when…

Google Chrome is testing a new feature on their browser settings that would turn off third-party cookie tracking for their users. This change will affect how Blackboard users interact with the browser after clicking on a link inside of Blackboard to an integrated tool, such as VoiceThread, Panopto, or textbook publishers. For more information, and…

Currently some Blackboard users are seeing an error screen when accessing files in their courses. This issue is associated to elevated 530 errors when retrieving files from the CDN, which is powered by Cloudflare. Cloudflare is aware of the issue and working on a fix. An alert will be posted once the issue is resolved.

The Panopto/Blackboard integration is experiencing an increased error rate with Chrome and Edge browsers. Panopto Inc. is aware of this and working on a resolution. At this time, the workaround is to try using another browser or to go directly to https://towsonu.hosted.panopto.com, selecting Blackboard from the drop down to sign in, then go back to…

Due to an Amazon Web Services outage, the Crocodoc grading/markup system will not be available. This limits: Previewing a submitted assignment Highlighting/marking up a submitted assignment The current workaround is to download the submitted document and grade it within Word.

Cannot View Youtube Mashup Videos in Full Screen Date Published: Jun 15,2016 Category: Planned First Fix Release:Future Reference; Product:Content Management,Course Tools,Extensions; Version:Learn 9.1 Q4 2016,Learn 9.1 Q4 2015 (9.1.201510.1171621),Learn 9.1 Q2 2016 (3000.1.0-rel.52+991d) Article No.: 000042284 Product: Blackboard Learn Release: 9.1 Service Pack: Learn 9.1 Q4 2016, Learn 9.1 Q4 2015 (9.1.201510.1171621), Learn 9.1 Q2 2016 (3000.1.0-rel.52+991d) Issue Description: The Youtube mashup player displays…