Issue

When an instructor runs a report in a course, certain reports also include the names of students who are disabled in the course. Disabled students are students who registered for the course, then dropped from the class.

Workaround

At this time, there is no known workaround.

Potential Resolution Date

Blackboard Inc. is aware of this known issue and are working on a resolution. At this time, there is no known date that this will be resolved, but we will continue to update this page if there are any changes.

Issue

When part of the written text in the Content Editor is edited (Bold, Italic, Underline, Strikethrough), the edited words will reset to Arial font format. However, they will remain with the original font in the Font list when highlighted.

Workaround

At this time, there is no known workaround.

Potential Resolution Date

Blackboard Inc. is aware of this known issue and are working on a resolution. At this time, there is no known date that this will be resolved, but we will continue to update this page if there are any changes.

Issue

When an instructor launches an LTI item for grading through the "Grade User Activity" option in the gradebook, Blackboard will launch the LTI tool in the same window, ignoring the "Launch in a new window" setting. 

Workaround

At this time, there is no known workaround.

Potential Resolution Date

Blackboard Inc. is aware of this known issue and are working on a resolution. At this time, there is no known date that this will be resolved, but we will continue to update this page if there are any changes.

Issue

When the SafeAssign option is enabled for an assignment, it cannot be turned off for the assignment once it has been saved. If the assignment is edited and SafeAssign is unchecked, the setting will not save.

Workaround

If an assignment needs to have SafeAssign turned off, you have two options:

1. Delete the assignment and create a new one. Please note: If you delete an assignment that already has submissions, the submissions will be deleted along with the assignment.
2. Check the box that says "Exclude submissions from the Institutional and Global References Databases". This will still run the assignment through SafeAssign, but it will not be saved to the SafeAssign database and will be treated as a draft in SafeAssign.

Potential Resolution Date

Blackboard Inc. is aware of this known issue and are working on a resolution. At this time, there is no known date that this will be resolved, but we will continue to update this page if there are any changes.

Issue

When a student submits a test late with questions that will be auto-graded, and the instructor goes in to view the test, clicking the "Save and Next" option on the grading page will not grade the attempt and leave the grading status as "Needs Grading".

Workaround

Using the "Save and Exit" button will cause the test to be graded.

Potential Resolution Date

Blackboard Inc. is aware of this known issue and are working on a resolution. At this time, there is no known date that this will be resolved, but we will continue to update this page if there are any changes.

Issue

When navigating between Discussion Board submissions within the gradebook, student feedback is not updating as expected. When an instructor gives feedback to a student and navigates to the next student, it may not update to show the correct feedback (either with feedback or ungraded).

Workaround

Leave the grading and feedback screen between each student, then select the next student from the gradebook.

Potential Resolution Date

Blackboard Inc. is aware of this known issue and it is currently scheduled to be resolved during the update on October 5, 2023. 

Issue

In Ultra, when an instructor attempts to grade student submissions by clicking in the grade pill, the grade pill is unclickable and the grade cannot be entered there. 

Workaround

This only happens in the Firefox browser. Instructors can choose to use the Chrome browser to grade, or use the override feature be entering the grade on the submissions list and not on the grading page.

Potential Resolution Date

Blackboard Inc. is aware of this known issue and are working on a resolution. At this time, there is no known date that this will be resolved, but we will continue to update this page if there are any changes.

Issue

In Ultra, when copying a rubric, a message is displayed saying "When you create a copy, existing grades will be converted to overrides." However, the grades are not actually overridden, and the message is displayed incorrectly. 

Workaround

At this time, there is no known workaround. 

Potential Resolution Date

Blackboard Inc. is aware of this known issue and are working on a resolution. At this time, there is no known date that this will be resolved, but we will continue to update this page if there are any changes.

Issue

When scrolling through the gradebook, LTI Tool icons for integrations (i.e. McGraw-Hill, Cengage, etc.) move instead of staying static.

Workaround

At this time, there is no known workaround. 

Potential Resolution Date

Blackboard Inc. is aware of this known issue and it is currently scheduled to be resolved during the update on October 5, 2023. 

Issue

In Ultra, when clicking on the next or previous attempt in a group assignment, the group's name does not change. It may also display the incorrect date/time submission information. 

Workaround

Saving and returning to the gradebook, then opening a new attempt will show the correct group name and submission information. 

Potential Resolution Date

Blackboard Inc. is aware of this known issue and it is currently scheduled to be resolved during the update on October 5, 2023. 

Issue

When copying an item from one course to another, the course copy process will turn off Progress Tracking in the destination course. Progress Tracking is also turned off if the source and destination courses for the course copy are the same (i.e., copying the item to a different location inside the same course.

Workaround

At this time, there is no known workaround. You can turn Progress Tracking back on if needed.

Potential Resolution Date

Blackboard Inc. is aware of this known issue and are working on a resolution. At this time, there is no known date that this will be resolved, but we will continue to update this page if there are any changes.

Issue

When an instructor grades a test and adds the final grade to the final grade box, rather than entering points for each question on the test, the test will remain in a "Needs Grading" status.

Workaround

Add graded points per each question.

Potential Resolution Date

Blackboard Inc. is aware of this known issue and are working on a resolution. At this time, there is no known date that this will be resolved, but we will continue to update this page if there are any changes.

Issue

When an attachment is added to the content on an assessment using the "Add Local File" feature in an Ultra course, the "Delete" option will disappear once the attachment is viewed by any student.

Workaround

Use the "Add Text" function instead to be able to edit or delete content.

Potential Resolution Date

Blackboard Inc. is aware of this known issue and are working on a resolution. At this time, there is no known date that this will be resolved, but we will continue to update this page if there are any changes.

Issue

Internet Explorer is no longer compatible with Blackboard. Blackboard Inc. has decided to stop supporting the use of Internet Explorer with Blackboard because Microsoft will no longer be supporting or updating the browser.

Workaround

Use Mozilla Firefox, Google Chrome, or Microsoft Edge.

Potential Resolution Date

Internet Explorer is no longer supported. Please switch to another browser.

Issue

When using Safari on a Mac, users are getting a pop-up asking them to login.  This is because of 3rd party cookies/cross-site tracking.

Workaround

Open Safari Settings, select Privacy and uncheck Prevent Cross-Site Tracking.  Some users have also had success downloading the file or using Firefox on their Mac.

Potential Resolution Date

Blackboard Inc. is aware of this known issue. At this time, no resolution will be provided.

Issue

Users who are using Microsoft Edge as a browser may receive a 404 Error when attempting to open content within their browser. 

Workaround

The TU Blackboard team always recommends using Firefox or Chrome when accessing Blackboard. However, if you need to use Edge, the following workaround should allow you to open the documents within your browser without getting the error. 

1. Open Edge settings
2. Select Downloads
3. Set Open Office Files in Browser to Off

Potential Resolution Date

At this time, there is no known resolution date. However, Blackboard Inc. is aware of this issue and working to resolve it.