Celebrate the possible with service design! The design of academic libraries is often rooted in the history of the institution. But how might these processes be improved to meet the needs of today’s users? Join us as we discuss our year long journey learning about service design and applying service design tools at UC Berkeley. We will share how we examined the entry sequence from the perspective of various user groups to meet user needs. Ideally service design incorporates user observations and feedback, but we will show you how service design tools and principles can be used even while a library is closed during a pandemic. After this session, you will be ready to embark on your own service design journey.

Click here to access the recorded presentation

Sarah Harrington – Information Desks Supervisor, University of California Berkeley Library
sarah.harrington@berkeley.edu
Sarah Harrington is a growth-oriented supervisor, collaborative team member, and interactive workshop presenter. She is the Information Desks Supervisor at the University of California, Berkeley, where she supervises a team of sixty student employees. She has worked in Access Services for the past eight years. She received her MLIS from the University of Washington, where her final project focused on applying service design tools to her library’s entry sequence.

Veronica Churchill – Collections & Digital Initiatives Librarian, Holy Names University
vbchurchill@gmail.com
Veronica Churchill is the Collections & Digital Initiatives Librarian at Holy Names University, where she leads the development of collections and the digital curation program. Service design, design thinking, and making infographics are her side jam. She graduated from the University of Washington iSchool in June 2020, and partnered with Sarah Harrington for their final project.