WebWork Unavailable
The WebWork site is currently down and unavailable to students and instructors. TU Engineers are working on resolving the issue. We will update this post once more information is available.
Author: Green, Aimee
Qwickly Attendance Errors – RESOLVED
As of 4:30am on Tuesday, February 14, 2023, Qwickly Attendance is back online and no longer giving an error when an instructor attempts to take attendance.
Qwickly Attendance Errors
On Monday, February 13, 2023, Qwickly Attendance users experienced errors when accessing or taking attendance. Qwickly, Inc. Engineers are working on resolving this problem, and a timeline has not yet been issued. We will update this post with more information when it becomes available.
Blackboard File Error Message – Resolved
CloudFlare has put a fix into place for this issue. If you continue to have issues access files, please clear your cookies and cache, then contact Blackboard Support.
Blackboard File Error Message
Currently some Blackboard users are seeing an error screen when accessing files in their courses. This issue is associated to elevated 530 errors when retrieving files from the CDN, which is powered by Cloudflare. Cloudflare is aware of the issue and working on a fix. An alert will be posted once the issue is resolved.
Panopto Unavailable
Panopto is currently unavailable. Users are temporarily unable to view or record videos. Panopto Inc. engineers are working to resolve the issue. As soon as we hear back from them, we’ll post an update here.
Pearson Lab Tools Unavailable – Resolved
On Friday, April 22, 2022, there was an unexpected issue with all of the Pearson Lab Tools from Blackboard. The links for Pearson would redirect to the Blackboard Courses list. This issue was resolved on Monday, April 25, 2022.
Blackboard and Panopto Issues
Amazon Web Services (a web services hosting company that supports a wide range of websites and web apps nationally) is reporting slowness on some of the web services they host. This includes our Blackboard and Panopto services. Both companies are working with Amazon Web Services to resolve the problem.
Blackboard Maintenance – 8/12/2021 2am
Blackboard Inc. will be updating the Blackboard database on August 12, 2021. This process will begin at 2:00am on August 12, and is expected to take approximately 90 minutes to complete. During this time, Blackboard will be unavailable.
Panopto Blackboard Integration Errors
The Panopto/Blackboard integration is experiencing an increased error rate with Chrome and Edge browsers. Panopto Inc. is aware of this and working on a resolution. At this time, the workaround is to try using another browser or to go directly to https://towsonu.hosted.panopto.com, selecting Blackboard from the drop down to sign in, then go back to…