For realtime outage and maintenance updates, please visit OTS alerts at alerts.towson.edu.
On Monday, February 13, 2023, Qwickly Attendance users experienced errors when accessing or taking attendance. Qwickly, Inc. Engineers are working on resolving this problem, and a timeline has not yet been issued. We will update this post with more information when it becomes available.
CloudFlare has put a fix into place for this issue. If you continue to have issues access files, please clear your cookies and cache, then contact Blackboard Support.
Currently some Blackboard users are seeing an error screen when accessing files in their courses. This issue is associated to elevated 530 errors when retrieving files from the CDN, which is powered by Cloudflare. Cloudflare is aware of the issue and working on a fix. An alert will be posted once the issue is resolved.
Panopto is currently unavailable. Users are temporarily unable to view or record videos. Panopto Inc. engineers are working to resolve the issue. As soon as we hear back from them, we’ll post an update here.
On Friday, April 22, 2022, there was an unexpected issue with all of the Pearson Lab Tools from Blackboard. The links for Pearson would redirect to the Blackboard Courses list. This issue was resolved on Monday, April 25, 2022.
Amazon Web Services (a web services hosting company that supports a wide range of websites and web apps nationally) is reporting slowness on some of the web services they host. This includes our Blackboard and Panopto services. Both companies are working with Amazon Web Services to resolve the problem.
Blackboard Inc. will be updating the Blackboard database on August 12, 2021. This process will begin at 2:00am on August 12, and is expected to take approximately 90 minutes to complete. During this time, Blackboard will be unavailable.
The Panopto/Blackboard integration is experiencing an increased error rate with Chrome and Edge browsers. Panopto Inc. is aware of this and working on a resolution. At this time, the workaround is to try using another browser or to go directly to https://towsonu.hosted.panopto.com, selecting Blackboard from the drop down to sign in, then go back to…
Some Mac users are currently experiencing a log in issue on Blackboard and other TU services. First, please try updating both your browser and your computer’s operating system. At the bottom of the error message, there should be an option to click on Advanced, then Proceed to… (unsafe) in order to get past the warning.
As of 1pm on April 23, 2020, the McGraw-Hill Connection with Blackboard is showing an error. Blackboard Inc. and McGraw-Hill Inc. Engineers are working to fix the issue. Users can still access McGraw-Hill textbook directly from the McGraw-Hill website. As of 4/23/2020 2:15pm the connection has been restored.