Collaborate Ultra

Collaborate Ultra New Features

  • Breakout groups integration with Bb Course Groups: When creating breakout rooms in Collaborate Ultra, instructors can now use existing course groups to create breakout groups in advance and save time.
    • Please NoteThis integration only supports the use of Group Sets in the Blackboard course. Individually created groups will not be selectable when choosing breakout groups.
  • Adjust Recording Playback Speed: Users can now choose from a range of playback speeds when watching recorded videos.
  • Gallery View: Gallery View is now available for instructors to select while in a Collaborate Ultra session. This allows the instructor to see up to 25 users at a time, as well as access the Attendee Menu (change role, private chat, mute, etc.) from the gallery view.
    • Please Note: This feature is currently only available to moderators. Future releases will allow participants or presenters to have access to this role.
    • Please Note: This feature is not available on Safari browsers, iOS or iPadOS currently. If you are using an Apple phone or tablet, you will not be able to access this. If you are using a Mac, you will only be able to access Gallery View via Firefox or Chrome.
  • Support Chatbot: The Support Chatbot is now available. The chatbot allows users to receive support for Collaborate Ultra. It will appear on both the Settings tab and Report an Issue tab of the Collaborate Session menu, as well as on error pages.
  • Automatic Disconnect for Sessions over 12 hours: Sessions that are over 12 hours will now be automatically disconnected. If you are still in need of the room after 12 hours, you are able to re-join.
  • Recording Availability: When looking at the list of recordings, users are now able to see whether the recording of a session is available to anyone (public) or is available to your course (course members only).
  • New Whiteboard Features: Users can now enjoy new features within the whiteboard, including: better formatting of pencil and annotation tools; easy copy/paste options from annotations; sharing the whiteboard and annotations to breakout groups; and annotations that are saved in the session, even after you move to the next slide.
  • Browser Not Supported warning: Users are now warned when they join a Collaborate Ultra session from an unsupported browser. They will be provided with a screen that allows them to either download an updated version of their browser or continue to the session.

Collaborate Ultra Known Issues

Issue

When 2 or more breakout groups exist in a session, one of the breakout groups may experience issues with audio. This is an intermittent issue.

Workaround

If a group is experiencing this issue, move the students in this group to another group. You can move them to another group that was already created or create a new group to move them to.

Potential Resolution Date

Blackboard Inc. is aware of this known issue and are working on a resolution. 

Issue

When sharing your screen or a specific application during a Collaborate Ultra session, the screen will freeze. This is an intermittent issue.

Workaround

When this happens, join the session via a different browser.

Potential Resolution Date

Blackboard Inc. is aware of this known issue and are working on a resolution. 

Issue

When working in a session and sharing your full desktop or an application, the mouse cursor is not displayed to the users. This occurs in a session in Collaborate Ultra, using Firefox version 74 or newer, when sharing either an application or the full desktop. 

Workaround

Moderators and Presenters should use either Chrome or Safari when they are sharing an application or their desktop and the participants need to be able to view the mouse cursor. 

Potential Resolution Date

Blackboard Inc. is aware of this known issue and are working on a resolution. At this time, there is no known date that this will be resolved, but we will continue to update this page if there are any changes.

Issue

When using Collaborate Ultra, if you share an Office Application, any changes made do not show to the students. 

Workaround

Share the screen instead of the application. 

Potential Resolution Date

Blackboard Inc. is aware of this known issue and are working on a resolution. At this time, there is no known date that this will be resolved, but we will continue to update this page if there are any changes.

Issue

Students who use the Blackboard App to view grades may see grades rounded differently than on a computer. Any user who has a question about their grade when using the app should check their grade on a computer first, before contacting their instructor or Blackboard Support.

Workaround

Please check your grades on a computer before contacting your instructor or Blackboard Support.

Potential Resolution Date

At this time, we are unaware of a potential resolution date. As Blackboard Inc. updates the Blackboard mobile app, we will continue testing and updating this page.

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