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Temporary Interruption in Zoom Service

by | Sep 15, 2022 @ 11:26 AM | Other

The Zoom service was temporarily unavailable for a brief period around 11:20am. Zoom has reported issues with their service, and they are investigating the cause.  You can view their report of the incident and subsequent updates on the cause at...

OTS TechHelp Available

by | Aug 15, 2022 @ 4:15 PM | Other

The OTS TechHelp service (http://techhelp.towson.edu) has been restored (as of approximately 4:00 PM) and is now available.  OTS will learn about the root cause of the outage from the vendor at a later time.

OTS TechHelp Service Unavailable

by | Aug 15, 2022 @ 3:45 PM | Other

The OTS TechHelp service (http://techhelp.towson.edu) is currently unavailable (or responding very slowly).  It appears that the vendor who hosts the service may be experiencing an outage.  OTS is monitoring the situation and will post an update when we have more...

Multiple Services Remain Unavailable

by | Jun 16, 2022 @ 11:01 AM | Other

OTS continues to work with our vendor to resolve a critical storage issue affecting multiple services.  We have been able to bring specific services back online since yesterday. The following services are still unavailable for all of campus, and we are working to...

DocuSign Unavailable

by | May 24, 2022 @ 4:05 PM | Other

The Office of Technology Services is receiving reports that the DocuSign service is currently unavailable — the service may not load or may display an error message after login.  The outage appears to be on the vendor’s side, and OTS will post a follow-up...