OTS Alerts

Resolved: NetID SMS Recovery Passcodes Delayed

by Warth, Joshua | Jan 24, 2025 @ 12:24 PM | NetID

Resolved: The earlier issue with sending NetID recovery passcodes via SMS has been resolved by the vendor. Please use TechHelp (https://techhelp.towson.edu) to contact OTS if you continue to experience issues.

NetID SMS Recovery Passcodes Delayed

by Warth, Joshua | Jan 24, 2025 @ 11:09 AM | NetID

The vendor OTS uses for sending NetID recovery passcodes via SMS is experiencing service degradation. OTS will make an update when additional information is available.

Resolved: 10 West Network Outage

by Cannizzo, Eric | Jan 22, 2025 @ 5:41 AM | Other

Power and network connectivity are restored.

10 West Network Outage

by Cannizzo, Eric | Jan 21, 2025 @ 5:37 PM | Other

The network in 10 West is offline due to a BGE power disruption and will come back online when power is restored. OTS will continue to monitor the situation.

Resolved: Towson Online Services/PeopleSoft – Issue with displaying Class Detail

by Kettinger, Steve W. | Jan 21, 2025 @ 11:12 AM | Other

The issue displaying class details in Towson Online Services/PeopleSoft has been resolved. I’ve you continue to experience issues with class detail, please submit a service request to techhelp.towson.edu

Towson Online Services/PeopleSoft – Issue with displaying Class Detail

by Kettinger, Steve W. | Jan 21, 2025 @ 10:02 AM | Other

OTS has received several reports of issues with displaying class details in Towson Online Services/PeopleSoft. Technicians are currently working to identify the cause and make the necessary changes. An update will be posted when the issue is resolved

Towson Online Services/PeopleSoft, HCM, Timesheet, and ImageNow Production Available:

by Kiselev, Boris Y. | Jan 19, 2025 @ 9:49 AM | Other

PeopleSoft Prod maintenance is complete.

Towson Online Services/PeopleSoft and PeopleSoft HCM unavailable for OTS Scheduled Maintenance

by Kiselev, Boris Y. | Jan 19, 2025 @ 6:15 AM | Other

These services will be offline and unavailable during the maintenance: Towson Online Services/PeopleSoft PeopleSoft HCM Timesheets MyTU website login (online hub for students, faculty, and staff)

Resolved: Intermittent Network Issues

by Nord, Derek | Jan 15, 2025 @ 5:28 PM | Network

Resolved: Our Internet Service Provider MDREN has confirmed that the root cause has been identified and that the issue has been resolved. Please use TechHelp (https://techhelp.towson.edu) to contact OTS if you continue to experience issues.

Update: Intermittent Network Issues

by Nord, Derek | Jan 15, 2025 @ 4:05 PM | Network

Update: Other Maryland schools are reporting similar Internet connectivity issues as TU. Our Internet Service Provider MDREN is looking into the issue, and OTS will post any an updates.