by Rohe, Patrick J. | Apr 21, 2021 @ 11:59 AM | Other
Faculty/staff who receive calls to their desk phone or make outgoing phone calls through the Webex app (Webex Teams) may have experienced a period of time today where those feature were unavailable. The issue has been resolved as of 11:50am.
by Rohe, Patrick J. | Apr 16, 2021 @ 10:45 AM | Other
OTS is currently working with our Webex vendor (Cisco) to diagnose an issue that started to appear earlier this week. For those using the new Webex (Webex Teams) app, the app will not be aware of upcoming meetings in Outlook (faculty/staff) or Google Calendar...
by Rohe, Patrick J. | Apr 15, 2021 @ 1:51 PM | Other
Earlier this week, OTS posted about Webex meeting performance issues in which audio and video would freeze during meetings for individuals on campus. Fortunately, after significant troubleshooting efforts and collaboration with the Webex vendor (Cisco), an issue was...
by Rohe, Patrick J. | Apr 12, 2021 @ 5:37 PM | Other
OTS is aware of Webex meeting performance issues since approximately the middle of last week. These performance issues appear to only affect individuals on campus, with symptoms that include video freezing or audio cutting out for brief periods of time during...
by Rohe, Patrick J. | Mar 29, 2021 @ 1:44 PM | Other
Individuals attempting to log in to Docusign may have started receiving a “Web Login Service – Message Security Error” message for a short time this afternoon. This was caused by an unexpected change by the Docusign vendor, and OTS engineers have...