by Rohe, Patrick J. | Jul 28, 2021 @ 11:20 AM | Other
OTS is working to resolve an issue with the NetID Management System. Certain self-service functionality (like updating your profile or your recovery information) is currently paused (or delayed) while we work to troubleshoot and resolve the underlying issue. ...
by Rohe, Patrick J. | Jul 12, 2021 @ 3:59 PM | Other
Some individuals have reported audio issues in Webex meetings today. OTS is investigating and working with the vendor to determine the cause of the issue. If the issue is caused by a problem on the vendor’s systems, then the issue may resolve itself sometime...
by Rohe, Patrick J. | Jun 30, 2021 @ 8:46 PM | Other
The NetID Management system (http://www.towson.edu/netid) is currently not sending text (SMS) messages with one-time passcodes when trying to reset a forgotten password or update a password recovery mobile number. Engineers are investigating and working with our SMS...
by Rohe, Patrick J. | Apr 30, 2021 @ 11:02 AM | Other
Individuals using the one-time passcode method for resetting a forgotten or expired passwords for their NetID may not have been receiving their one-time passcode via email last night. Emails are again being sent, but OTS is continuing to work with our vendor to...
by Rohe, Patrick J. | Apr 29, 2021 @ 5:55 PM | Other
Individuals using the one-time passcode method for resetting a forgotten or expired passwords for their NetID may not be receiving the one-time passcode via email tonight. OTS will work to resolve the issue tomorrow and post an update. In the meantime, please either...