by Nord, Derek | Aug 22, 2024 @ 11:34 AM | Phones-VoIP
A small amount of users have reported issues with certain phone features including ACD (Automatic Call Distribution). OTS is aware of the issue, and engineers have made back-end changes that seem to have resolved the problem. Please use TechHelp...
by Nord, Derek | Aug 2, 2024 @ 2:17 PM | Phones-VoIP
Resolved: OTS has been notified that the earlier issue with incoming calls has been addressed, and users receiving calls from AT&T customers are no longer affected. Please use TechHelp (https://techhelp.towson.edu) to contact OTS if you continue to experience...
by Nord, Derek | Aug 1, 2024 @ 4:53 PM | Phones-VoIP
Update: Inbound calls are currently arriving to campus and the vendor is continuing to work on the problem. Until the incident is fully resolved, users may experience intermittent issues receiving calls from AT&T customers. OTS is continuing to monitor the...
by Kazinski, Kay | May 8, 2024 @ 6:19 PM | Phones-VoIP
Phone voicemail messages are now forwarding to email as expected. Please use TechHelp (https://techhelp.towson.edu) to contact OTS if you experience issues.
by Nord, Derek | Mar 11, 2024 @ 3:50 PM | Phones-VoIP
RESOLVED: The phone service carrier has corrected the issue affecting the use of telephone services on campus. Inbound and outbound phone calls are now able to be placed. OTS will follow up with the vendor after they perform their own analysis of their outage to...
by Kazinski, Kay | Mar 9, 2024 @ 8:00 PM | Phones-VoIP
OTS is investigating the issue and is in contact with the telephone service carrier to for issue resolution, We will provide an update when more information is available. .