by Nord, Derek | Feb 22, 2024 @ 4:15 PM | DUO
RESOLVED: DUO is reporting that the delay in delivery of phone and SMS messages has been resolved. Please use TechHelp (https://techhelp.towson.edu) to contact OTS if you experience issues.
by Kazinski, Kay | Feb 22, 2024 @ 7:36 AM | DUO
DUO is reporting that some clients may experience a delay in phone and SMS messages when using the service. OTS is actively monitoring the issue and will post updates as more information is received.
by Kazinski, Kay | Oct 6, 2023 @ 8:38 AM | DUO
The vendor DUO reports that user push notification issues have been resolved.
by Warth, Joshua | Aug 23, 2023 @ 3:41 PM | DUO
RESOLVED: The vendor has fixed the problem that caused some issues for users on Android devices. Please use TechHelp (https://techhelp.towson.edu) to contact OTS if you continue to experience issues.
by Nord, Derek | Aug 23, 2023 @ 2:35 PM | DUO
The vendor has identified an issue that is causing some users on Android devices to be incorrectly flagged as Tampered during the authentication process. They are working on implementing a solution as soon as possible. Please use TechHelp (https://techhelp.towson.edu)...
by Kazinski, Kay | Aug 21, 2023 @ 1:46 PM | DUO
DUO is reporting the notifications issues are resolved for our region. If you experience any issues, please open a ticket at https://techhelp.towson.edu