by Warth, Josh | May 29, 2025 @ 9:57 AM | TechHelp
Resolved: The earlier issue in TechHelp with delays in processing tickets has been resolved. Please use TechHelp (https://techhelp.towson.edu) to contact OTS if you continue to experience issues.
by Warth, Josh | May 29, 2025 @ 9:14 AM | TechHelp
TechHelp is experiencing delays in processing tickets generated from messages sent to email addresses including Blackboard and replies from TechHelp notifications. We are monitoring the situation and will post an update when the vendor provides more information....
by Warth, Josh | May 23, 2025 @ 2:41 PM | SPSS
Resolved: The earlier issue with expired licensing has been resolved. Please use TechHelp (https://techhelp.towson.edu) to contact OTS if you continue to experience problems.
by Warth, Josh | May 23, 2025 @ 1:47 PM | SPSS
OTS is investigating reports of expired licensing. OTS engineers are investigating the issue and working on a resolution. We will update when we have more information.
by Warth, Josh | Apr 16, 2025 @ 4:13 PM | Other
Some users have reported issues connecting to Zoom. We are monitoring the situation and will post an update when Zoom provides more information. Please use TechHelp (https://techhelp.towson.edu) to contact OTS if you are experiencing issues.