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Phone Service Disruption

A small amount of users have reported issues with certain phone features including ACD (Automatic Call Distribution). OTS is aware of the issue, and engineers have made back-end changes that seem to have resolved the problem. Please use TechHelp...

Resolved: Reports of Incoming Call Problems

Resolved: OTS has been notified that the earlier issue with incoming calls has been addressed, and users receiving calls from AT&T customers are no longer affected. Please use TechHelp (https://techhelp.towson.edu) to contact OTS if you continue to experience...

Update: Reports of Incoming Call Problems

Update: Inbound calls are currently arriving to campus and the vendor is continuing to work on the problem. Until the incident is fully resolved, users may experience intermittent issues receiving calls from AT&T customers. OTS is continuing to monitor the...

Resolved: Webex Collaboration Tools

RESOLVED: Cisco is reporting that the earlier issues with Webex have been resolved. Users should no longer have problems with meetings/calls, messaging, and using Slido. Please use TechHelp (https://techhelp.towson.edu) to contact OTS if you continue to experience...

Webex Collaboration Tools

Cisco is reporting an issue with Webex. Currently, users might have problems with starting/joining meetings & calling, sending/reading messages, and using the Slido polling integration. We will post an update when new information is available. Please use TechHelp...