Watermark Client Support

There are several options for Client Support with Watermark:
Option 1: Searching or browsing the Watermark Online Help Center
Option 2: Contacting Watermark Client Support through the Help Center’s Submit a Request form
Option 3: Contacting Watermark Client Support through the Help Center’s messaging widget
Option 4: Emailing support@watermarkinsights.com
Option 5: In the event that there is an urgent question or issue, calling by phone
1-800-311-5656   Mon-Fri, 8am-7pm EST

To deliver you the most accurate support, please include your name, current institution, and internet browser information when contacting Watermark Client Support.

Watermark encourages users to report any issues to support@watermarkinsights.com so that appropriate enhancements and fixes may be addressed.

Towson Watermark Support

For additional questions, please contact the Towson University Watermark administrator.
Email: watermark@towson.edu
Phone 410-704-3360      Mon-Fri, 9am-5pm EST

edTPA Client Support

For questions, please contact the Towson University edTPA Coordinator.
Email: edtpa@towson.edu
Phone: 410-704-3611

• If you have questions about registration, scores, or retakes, you can also reach out to Pearson Customer Support.
• If you encounter technical issues when working on your portfolio in Watermark or when transferring your portfolio for scoring, you can also reach out to Watermark Client Support (support@watermarkinsights.com). (Note: The platform you are using is called “Student Learning and Licensure”.)