TK20 Client Support

By Phone:  1-800-311-5656
Monday – Thursday, 7 am to 7 pm (Central) and Friday, 7 am – 6 pm (Central)

By Email: support@watermarkinsights.com
Monday – Friday, 24 hours a day
Saturday and Sunday, 11:30 am – 9 pm (Central)

Online:  helpdesk.tk20.com

To deliver you the most accurate support, please include your name, current institution, and internet browser information when contacting Tk20 Client Support.

Tk20 encourages users to report any issues to support@watermarkinsights.com so that appropriate enhancements and fixes may be addressed.

For questions, please contact the Towson University Tk20 unit administrator.
Email: tk20@towson.edu
Phone 410-704-3360

edTPA Support

For questions, please contact the Towson University edTPA Coordinator.
Email: edtpa@towson.edu
Phone: 410-704-3611

• If you have questions about registration, scores, or retakes, you can also reach out to Pearson Customer Support.
• If you encounter technical issues when working on your portfolio in Watermark or when transferring your portfolio for scoring, you can also reach out to Watermark Client Support (support@watermarkinsights.com). (Note: The platform you are using is called “Student Learning and Licensure”.)