The Operations Center Analyst is responsible for providing support in the Operations Center. The Operations Center team will help to ensure that the Office of Technology Services (OTS) can provide even greater customer service while improving the department’s efficiency and capabilities. The team is responsible for ensuring that the OTS effectively monitors the health of our services and infrastructure to provide reliable service offerings; ensuring that OTS responds to issues and requests in a communicative and timely manner; helping the department to share a common approach to handling operational work; maintaining the service desk, knowledge base and service dashboard systems so that they are invaluable tools to clients and OTS staff; and offering second-tier support by assisting on and resolving certain service requests. This position assists student employees in the Operations Center and must continue to build knowledge and share with the rest of the team. Learn more and apply at http://towson.taleo.net/careersection/ex/jobdetail.ftl?lang=en&job=220000X5.
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