As a first officer with American Airlines, previous captain with its regional airlines, and a veteran flight trainer, Tan Hao says the key to leadership is to be a good listener and have patience.
“Be creative. Ask questions and listen intently,” she said during a recent presentation to College of Business and Economics students. “If you are patient and persistent, you will prevail. Most importantly, be kind to others. They’ll remember.” Continue reading “American Airlines first officer shares how effective leaders can soar”
